Trust & Safety

Your safety and security are our top priorities. Learn how we protect you on the platform.

Contractor onboarding

Every contractor submits the following at onboarding, and our admin team reviews each submission before they can bid:

•Business details (name, contact, years of experience)
•Declared trade licences (e.g. Gas Safe, NICEIC)
•Declared insurance provider and policy
•Optional DBS check (basic, standard or enhanced)

Secure Payments

We use industry-leading security measures to protect your financial information:

•Encrypted payment processing
•Protected Payment on every job
•PCI DSS compliant
•Secure data storage

Community Guidelines

We maintain a safe and respectful community through clear guidelines and active moderation.

For Homeowners

• Provide accurate job descriptions
• Communicate clearly and respectfully
• Pay contractors promptly
• Leave honest reviews

For Contractors

• Complete work as agreed
• Maintain professional conduct
• Respond to messages promptly
• Follow all safety regulations

Report a Concern

If you encounter any safety issues or violations of our community guidelines, please report them immediately.

Report an Issue