Frequently Asked Questions

Creating an account is simple! Click the "Sign Up" button in the top right corner, choose whether you're a homeowner or contractor, fill in your details, and verify your email address. For contractors, you'll need to provide additional information such as certifications and insurance details.

During onboarding we collect: business name, phone number, years of experience, a short bio, the trades you cover, any licence/registration numbers (e.g. Gas Safe, NICEIC), your insurance provider, the area you cover, and payout details (via Stripe Connect). After approval you can add certifications, insurance documents, and portfolio photos from your contractor profile to strengthen the trust signal homeowners see.

Our admin team aims to review new contractor submissions within 2–3 business days. The review covers the business details, declared credentials, and insurance information collected at signup. You'll receive an email once the review is complete and you can start bidding on jobs.

We use Protected Payment to guard both parties. When a homeowner accepts a bid, the payment is held securely by Mintenance. The contractor completes the work, the homeowner approves it, and then funds are released to the contractor. If there's a dispute, our team helps resolve it fairly.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and digital wallets like Apple Pay and Google Pay. All transactions are processed securely through our encrypted payment system.

Homeowners can post jobs completely free. Contractors pay a small service fee (typically 5-10%) only when they win a job. There are no monthly subscriptions or hidden costs. The exact fee is clearly shown before you accept any job.

Once the homeowner approves the completed work, funds are typically released to your account within 2-3 business days. You can track all payment statuses in your contractor dashboard under the "Payments" section.

Yes, your satisfaction is important. If work doesn't meet agreed standards, you can request a refund through our dispute resolution process. We review the case, examine evidence from both parties, and make a fair decision. Protected Payment means your money stays held until the outcome is settled.

Click "Post a Job", describe your project in detail, add photos if available, set your budget and timeline, and specify your location. Our AI will then match you with suitable contractors in your area who can bid on your project.

This varies based on job type, location, and budget. Most jobs receive 3-8 bids within 48 hours. Popular job types in busy areas may get more. You can always adjust your job description or budget if you're not getting enough interest.

Yes, you can edit job details anytime before accepting a bid. To cancel a job, go to your dashboard, select the job, and click "Cancel Job". If you've already accepted a bid, you'll need to discuss cancellation with your contractor.

Our AI analyses your job requirements (type, budget, location, urgency) and matches them with contractors who have: relevant expertise, high ratings, availability, geographic proximity, and appropriate certifications. This ensures you get quality bids from suitable professionals.

Once you accept a bid, the payment is held with Protected Payment, you can message the contractor directly, schedule a site visit or start date, and track project progress through milestones. The contractor will keep you updated throughout the project.

Contractors share their credentials (e.g. Gas Safe, NICEIC), insurance details, and business info during onboarding. Our admin team reviews each submission manually before a contractor can bid — automated lookups against the official registers and a background-check provider are on our roadmap, not live today. Past job history, ratings, and dispute records are visible on every contractor profile so you can judge fit for yourself.

If you have any safety concerns, click the "Report Issue" button on the job page or contact our support team immediately at support@mintenance.co.uk or call our emergency line. We take all safety reports seriously and investigate promptly.

This is rare, but if it happens, contact us immediately. We'll reach out to the contractor and if they can't provide a valid reason, we'll help you find a replacement quickly. Protected Payment keeps your money held until work begins, so you're fully covered.

After job completion, both homeowners and contractors can leave reviews on each other. Ratings cover quality, communication, timeliness, and professionalism (1-5 stars). Reviews are tied to a real completed job on the platform and can't be deleted by the other party, so feedback stays authentic.

You can reach us via: live chat (bottom right corner of website), email at support@mintenance.co.uk, phone at 0800 MINTENANCE, or through the Help Centre. We're available Monday-Friday 8am-8pm, Saturday 9am-5pm.

We offer free dispute resolution services. Contact our support team, provide details and evidence (photos, messages, contracts), and our mediation team will review the case and help reach a fair resolution, usually within 5-7 business days.

Yes! Go to Account Settings > Change Account Type. You'll need to provide contractor-specific information (certifications, insurance, etc.) and go through our verification process. You can also have both account types if needed.