Privacy Policy

1. Introduction

Welcome to Mintenance Ltd ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether through our website or mobile application.

By using Mintenance, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name and contact details (email address, phone number)
• Account credentials (username, password)
• Profile information (photo, bio, skills, experience)
• Location data (postcode, address)
• Payment information (processed securely through Stripe)
• Identity verification documents (for contractors)
• Job details and project information
• Messages and communications

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, features used)
• Location data (with your consent)
• Cookies and similar tracking technologies
• Analytics and performance data

3. How We Use Your Information

We use your information for the following purposes:

• To provide our services: Connect homeowners with tradespeople, facilitate job postings, manage bids and contracts
• To process payments: Handle transactions securely through our payment partners
• To communicate with you: Send notifications, updates, and respond to enquiries
• To improve our platform: Analyse usage patterns, conduct research, and develop new features
• To ensure safety: Verify identities, prevent fraud, and maintain platform integrity
• To comply with legal obligations: Meet regulatory requirements and enforce our terms
• Marketing: Send promotional content (with your consent, which you can withdraw at any time)

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your data based on:

• Contract performance: To provide our services to you
• Consent: For marketing communications and optional features
• Legitimate interests: To improve our services and prevent fraud
• Legal obligations: To comply with UK laws and regulations

5. How We Share Your Information

We may share your information with:

• Other users: Your profile is visible to facilitate connections (you control what is shared)
• Service providers: Payment processors (Stripe), cloud hosting (Supabase), analytics tools
• Legal authorities: When required by law or to protect rights and safety
• Business transfers: In the event of a merger, acquisition, or asset sale

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

7. Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure:Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent
• Complain:Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at privacy@mintenance.app

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Until you delete your account, then up to 90 days for recovery
• Transaction records: 7 years (legal requirement for financial records)
• Marketing data: Until you unsubscribe or withdraw consent
• Analytics data: Aggregated and anonymised after 24 months

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyse site usage and improve performance
• Provide personalised content

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• Adequacy decisions by the UK government
• Appropriate technical and organisational measures

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of Mintenance after changes constitutes acceptance of the updated policy.

Complaints to the ICO

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office: